Thanks to Richard Banks for pointing me towards this piece published on Fast Company’s site by Don Norman and Bruce Tognazzini (Tog):
For years, Apple followed user-centered design principles. Then something went wrong.
The article is a hard hitting critique of Apple’s current design philosophy. More than this, though, the two long time interaction design gurus set out a clear project for design, one that they see Apple having been instrumental in but now deviating from. Their general argument is, on the face of it, pretty convincing. Yet digging a little deeper it’s one that I have problems with. This post is really an effort to sort things out in my own mind. (more…)