Conference papers

I’ve been slow to share papers here, so post­ing about two recent­ly pub­lished papers. With both pub­li­ca­tions it was a absolute joy and priv­i­lege to work with my co-authors.

Cyn­thia L Ben­nett, Daniela K Ros­ner, Alex S Tay­lor (2020) The Care Work of Access, CHI ’20, p. 1–15, New York, NY: ACM Press, pdf, doi:10.1145/3313831.3376568

Cur­rent approach­es to AI and Assis­tive Tech­nol­o­gy (AT) often fore­ground task com­ple­tion over oth­er encoun­ters such as expres­sions of care. Our paper chal­lenges and com­ple­ments such task-com­ple­tion approach­es by attend­ing to the care work of access-the con­tin­u­al affec­tive and emo­tion­al adjust­ments that peo­ple make by notic­ing and attend­ing to one anoth­er. We explore how this work impacts encoun­ters among peo­ple with and with­out vision impair­ments who com­plete tasks togeth­er. We find that bound up in attempts to get things done are con­cerns for one anoth­er and how well peo­ple are doing togeth­er. Read­ing this work through emerg­ing dis­abil­i­ty stud­ies and fem­i­nist STS schol­ar­ship, we account for two impor­tant forms of work that give rise to access: (1) mun­dane attune­ments and (2) non-inno­cent autho­riza­tions. Togeth­er these process­es work as sen­si­tiz­ing con­cepts to help HCI schol­ars account for the ways that intel­li­gent ATs both pro­duce access while some­times sub­vert­ing peo­ple with disabilities.

Jes­si­ca L Feuston, Alex S Tay­lor, Anne Marie Piper (2020) Con­for­mi­ty of Eat­ing Dis­or­ders through Con­tent Mod­er­a­tion, Proc. ACM Hum.-Comput. Inter­act. 4(CSCW1), New York, NY, USA: Asso­ci­a­tion for Com­put­ing Machin­ery, pdf, doi:10.1145/3392845

For indi­vid­u­als with men­tal ill­ness, social media plat­forms are con­sid­ered spaces for shar­ing and con­nec­tion. How­ev­er, not all expres­sions of men­tal ill­ness are treat­ed equal­ly on these plat­forms. Dif­fer­ent aggre­gates of human and tech­ni­cal con­trol are used to report and ban con­tent, accounts, and com­mu­ni­ties. Through two years of dig­i­tal ethnog­ra­phy, includ­ing online obser­va­tion and inter­views, with peo­ple with eat­ing dis­or­ders, we exam­ine the expe­ri­ence of con­tent mod­er­a­tion. We use a con­struc­tivist ground­ed the­o­ry approach to analy­sis that shows how prac­tices of mod­er­a­tion across dif­fer­ent plat­forms have par­tic­u­lar con­se­quences for mem­bers of mar­gin­al­ized groups, who are pres­sured to con­form and com­pelled to resist. Above all, we argue that plat­form mod­er­a­tion is enmeshed with wider process­es of con­for­mi­ty to spe­cif­ic ver­sions of men­tal ill­ness. Prac­tices of mod­er­a­tion reassert cer­tain bod­ies and expe­ri­ences as ‘nor­mal’ and val­ued, while reject­ing oth­ers. At the same time, nav­i­gat­ing and resist­ing these nor­ma­tive pres­sures fur­ther inscribes the mar­gin­al sta­tus of cer­tain indi­vid­u­als. We dis­cuss changes to the ways that plat­forms han­dle con­tent relat­ed to eat­ing dis­or­ders by draw­ing on the con­cept of mul­ti­plic­i­ty to inform design.

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