Delighted to see the two great papers I contributed to being presented at CHI 2018 in Montreal.
Ari Schlesinger, Kenton O’Hara and Alex Taylor (2018) Lets Talk about Race: Identity, Chatbots, and AI. In Proceedings CHI ’18. ACM Press.
Anja Thieme, Cynthia L. Bennett, Cecily Morrison, Edward Cutrell and Alex Taylor (2018) “I can do everything but see!” – How People with Vision Impairments Negotiate their Abilities in Social Contexts. In Proceedings CHI ’18. ACM Press.
Abstract — Why is it so hard for chatbots to talk about race? This work explores how the biased contents of databases, the syntactic focus of natural language processing, and the opaque nature of deep learning algorithms cause chatbots difficulty in handling race-talk. In each of these areas, the tensions between race and chatbots create new opportunities for people and machines. By making the abstract and disparate qualities of this problem space tangible, we can develop chatbots that are more capable of handling race-talk in its many forms. Our goal is to provide the HCI community with ways to begin addressing the question, how can chatbots handle race-talk in new and improved ways?
Abstract — This research takes an orientation to visual impairment (VI) that does not regard it as fixed or determined alone in or through the body. Instead, we consider (dis)ability as produced through interactions with the environment and configured by the people and technology within it. Specifically, we explore how abilities become negotiated through video ethnography with six VI athletes and spectators during the Rio 2016 Paralympics. We use generated in-depth examples to identify how technology can be a meaningful part of ability negotiations, emphasizing how these embed into the social interactions and lives of people with VI. In contrast to treating technology as a solution to a ‘sensory deficit’, we understand it to support the triangulation process of sense-making through provision of appropriate additional information. Further, we suggest that technology should not try and replace human assistance, but instead enable people with VI to better identify and interact with other people in-situ.